Delivery and Returns

Delivery

I aim to dispatch all orders within 3 working days of receipt of payment. The PayPal checkouts on this website will allow you to pay using a PayPal account or with a credit/debit card. At this time, I do not have the facilities to accept payment over the phone. If you are experiencing difficulties with any of the checkouts on this website then please email racheldances@hotmail.co.uk


It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, your package may be returned to us by the courier or Royal Mail in which case we will let you know straight away. You will then be charged for re-sending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact racheldances@hotmail.co.uk immediately.

UK customers

Practice swords and sword bags - The courier aims to deliver within 2 - 5 working days. For Scottish Islands (HS & ZE) and remote postcodes, please allow up to 7 working days for delivery.

Results books, championship results books and sword pencils - Royal Mail 2nd Class, up to 3 working days delivery.


The UK P&P is listed below. If you wish to order a larger quantity of practice swords, sword bags or sword pencils, please email racheldances@hotmail.co.uk There is no P&P for the results books or championship results books. When multiple products are purchased in the same order then any additional P&P that has been automatically charged will be refunded prior to dispatch. For example, if practice swords and a sword bag are purchased at the same time then the sword bag P&P will be refunded.

Practice Swords

1-2 sets: £11.00

3-4 sets: £15.00

5-6 sets: £20.00

7-8 sets: £25.00

Sword Bags

1-2 bags: £6.00

3-4 bags: £10.00

5-6 bags: £12.00

7-8 bags: £14.00

Sword Pencils

1-2 sets: £1.30

3-4 sets: £1.50

5-6 sets: £2.00

Overseas customers

Overseas customers please note that all P&P prices quoted on the website are for the UK only. If you are interested in purchasing any of my products then please complete the overseas P&P enquiry form. Please do not use the checkouts, if you wish to order I will send you a separate invoice.

Returns

If you are not completely satisfied with your purchase, please email racheldances@hotmail.co.uk with your invoice number and then simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge.

Please note:

  • Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless I have notified you otherwise.
  • The item is your responsibility until it reaches us.
  • The cost of returning the item to us is your responsibility.