FAQ

How do I place an order?

UK customers

Placing an order through the website is simple. Once you have found the products you are looking for, you may add them to the basket using the ‘Add to Cart’ button as displayed on the product page and proceed to payment

Collection is also available, please see the collection page for more details


Overseas customers

Overseas customers please note that all P&P prices quoted on the website are for the UK only. If you are interested in purchasing any of my products then please complete the overseas P&P enquiry form. Please do not use the checkouts, if you wish to order I will send you a separate invoice.

What colours do you have in stock?

Please check the practice swords and sword pencils page for my current colour availability

What payment methods do you accept?

The website uses a PayPal checkout and accepts payment using a PayPal account, Visa / Delta / Electron, MasterCard / Eurocard, Maestro and American Express. At this time, I do not have the facilities to accept payment over the phone

If you are experiencing difficulties with any of the checkouts on this website or if you wish to discuss payment by cheque, then please email racheldances@hotmail.co.uk

Once I place on order, how long will it take?

I aim to dispatch all orders within 3 working days of receipt of payment. Should there be an unexpected delay in your order, I will email you as soon as possible. My holidays or any unexpected disruptions will be stated on my home page

What is your delivery policy?

UK customers

Practice swords and sword bags - The courier aims to deliver within 2 - 5 working days. For Scottish Islands (HS & ZE) and remote postcodes, please allow up to 7 working days for delivery.

Results books, championship results books and sword pencils - Royal Mail 2nd Class, up to 3 working days delivery.


It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, your package may be returned to us by the courier or Royal Mail in which case we will let you know straight away. You will then be charged for re-sending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact racheldances@hotmail.co.uk immediately.

How much is delivery?

The UK P&P is listed below. If you wish to order a larger quantity of practice swords, sword bags or sword pencils, please email racheldances@hotmail.co.uk There is no P&P for the results books or championship results books. When multiple products are purchased in the same order then any additional P&P that has been automatically charged will be refunded prior to dispatch. For example, if practice swords and a sword bag are purchased at the same time then the sword bag P&P will be refunded.

Practice Swords

1-2 sets: £11.00

3-4 sets: £15.00

5-6 sets: £20.00

7-8 sets: £25.00

Sword Bags

1-2 bags: £6.00

3-4 bags: £10.00

5-6 bags: £12.00

7-8 bags: £14.00

Sword Pencils

1-2 sets: £1.30

3-4 sets: £1.50

5-6 sets: £2.00

Overseas customers

Overseas customers please note that all P&P prices quoted on the website are for the UK only. If you are interested in purchasing any of my products then please complete the overseas P&P enquiry form. Please do not use the checkouts, if you wish to order I will send you a separate invoice.

My order is a surprise present, will the box or label be marked from Racheldances?

I appreciate that many dancers will receive their practice swords as a birthday or Christmas present which is why I send all of my orders in plain packaging. If you would like your order sent to a different address, make sure you update the delivery address during the checkout

How long will your products last?

I pride myself on only using high quality materials to make my products so I am confident that they will stand the test of time. I also strive to support other local businesses when sourcing my materials.

The sword hilts are made from a flexible, but durable, plastic which should collapse if you stand on it whilst practising. However, the hilts should not be repeatedly stood on or played with as this significantly reduces the longevity of the practice swords.

Customers who have accidentally damaged their hilts can order a replacement set of hilts for £3

Replacement set of hilts, £3

Returns

If you are not completely satisfied with your purchase, please email racheldances@hotmail.co.uk with your invoice number and then simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge.

Please note:

  • Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless I have notified you otherwise.
  • The item is your responsibility until it reaches us.
  • The cost of returning the item to us is your responsibility.